Contact Us


We would love to hear from you

If you’re looking to:

  • Provide a community-based service
  • Volunteer
  • Get involved
  • Give Feedback
  • Donate

Fill out this form to get in touch with us.

Complaints & Concerns

Conflict of interest

Media Inquiries

Please contact:

Belén Casillas - Director of Community RelationsBelén Casillas
Director of Community Relations
(903) 576-7482

or our Community Relations team

Reportable Incidents Include:

  • Death of a child
  • Child is in a life-threatening situation
  • A significant change in a child’s medical condition
  • Psychiatric hospitalization
  • A child who is missing from care and placed on the Amber Alert system returns to care
  • Natural disasters where children are displaced
  • Suicide attempts
  • Injuries requiring medical treatment including psychiatric hospitalization
  • Runaway incidents
  • A caregiver/staff member or child contracts a communicable disease
  • Commission of a Crime, including those committed by youth or crimes occur at a home or facility in which youth are placed
  • Allegations of abuse, neglect or abusive treatment
  • A child’s abuse, neglect, or exploitation.
  • Allegation and/or confirmed child-on-child physical and/or sexual abuse.